About Us

Kent Diving Services Ltd. has gained an excellent reputation for offering good value and high quality service. New customers are gained by recommendation from fellow divers who have purchased from us or had equipment serviced by us, and who have experienced the quality of our service.

Kent Diving Services Ltd Unit A9 Imperial Business Estate West Mill Gravesend Kent DA11 0DL Telephone: 01474 247720 email: [email protected] Registered No. 11669147

About the Kent Diving Website

Kent Diving’s Website is the online trading division of Kent Diving Services Ltd, a specialist supplier of Scuba Diving Equipment established since 2018. The site offers competitive prices for ordering online.

Alan and Mike previously worked for Kent Diving Ltd for more than 35 years between them. In 1987 Kent Diving established it's own Servicing and Maintenance capacity in house and extended its customer base. In 1996 we started offering PADI training, which is now carried out in partnership with local independent instructors. Growth continued throughout the 1990's and by the end of the 20th century the company was established as one of the leading suppliers and service centres for Scuba Diving Equipment in the UK. In 2018 following the retirement of the original owners Alan and Mike moved the business to Gravesend

The company currently supplies a wide variety of individuals and training establishments throughout the UK and worldwide with equipment from all leading manufacturers.

We are a long established company who has been supplying our customers by mail order for many years prior to the Internet’s inception. We have a proven track record of prompt and reliable delivery worldwide.

We have endeavoured to make the site as user friendly as possible with easy access to product descriptions and simplified online ordering. We will be continuing to expand the products available on our website.

In line with our company’s policy of continual improvement we would welcome any suggestions you may like to make and trust our relationship will be a long and beneficial one.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart (remember to choose your options where applicable) and add any relevant additions or accessories. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit and debit card payment. We accept Visa, MasterCard, Delta . Special orders (i.e. made to measure suits) may be charged with order.

When placing an order, the address given must be the same as that registered with your credit or debit card company (together with a second ‘delivery’ address if necessary). To process your order more efficiently, we also request a daytime telephone number to contact you if necessary.

If you require advice regarding the selection of your correct size, please refer to the charts we have provided online or email us on [email protected] and we will be happy to advise you. Sizes vary between different manufacturers and styles but they always refer to body measurements not garment measurements.

We will email to confirm your order.

We welcome orders from training establishments for equipment and training materials, please call to discuss your requirements.

A V.A.T. invoice is supplied with each order.

Credit Card Security

All card payments are processed by Sagepay or PayPal.

Prices

Prices are valid at the time of online access and are subject to periodic change

Shipping and Handling

We offer a range of delivery alternatives to UK mainland on all products

Carriage for other areas or for premium shipping methods is shown on the shopping cart & is calculated by weight

We use a variety of shipping methods and high quality packaging. Goods are insured during transit. We make every effort to keep postage & packing costs at a minimum for our customers.

If products arrive with the packaging showing signs of damage, please open the package in front of the delivery driver and either sign for the delivery stating the nature of the damage or refuse the delivery. Please inform us as soon as possible by email or telephone of the nature of any damage and we will arrange for all or part of your delivery (as appropriate) to be sent to you as soon as possible.

Delivery Schedule

All stock orders will normally be dispatched within one to two working day.

Some of our deliveries require a signature. Please ensure that you give us a delivery address where there will be someone able to sign for the delivery during normal delivery hours (8am to 6pm) Monday to Friday.

Small orders will be sent by Royal Mail 24 or Special Delivery (usually delivered next working day after dispatch but please allow up to four working days for delivery).

All other orders are dispatched by selected carrier and should be delivered within 24 to 48 hours after dispatch (but please allow 3-4 working days).

Kent Diving reserves the right to amend the delivery method if deemed more appropriate but will not downgrade to a slower method
Back Orders

We carry stocks of the most popular items, however despite our best efforts we are sometimes let down by our suppliers, which is outside of our control. When we do not have an item in stock we will back order it for you. We will e-mail or telephone you to advise you of this and the expected delivery date or we will offer you an alternative if one exists.

Back orders can be cancelled at any time prior to dispatch (except special orders). Most goods are generally available within 48 hours but please allow up to five days. Goods ordered in error will be liable to a carriage charge and may be subject to a 20% restocking charge.

Tax Charges

All prices include UK V.A.T at the current rate (except certain zero rated items) for all orders being sent to the UK or EU. Our VAT number is GB 289462452. Goods being sent outside the EU will be sent VAT free.

IMPORTANT REMINDER TO BFPO CUSTOMERS SERVING WITHIN THE E.U. You will need to emai or post a letter of authorisation to VAT FREE Entitlement Click Here for Example Letter, or have already done so. Your order will not be sent until this authorisation is received by Kent Diving.

Guarantee

We guarantee all new products we sell for 12 months from date of purchase. If you have a complaint it will be acknowledged within five working days during which time every endeavour will be made to rectify the problem. We will also keep you informed of what is happening.

Faulty goods will be exchanged, repaired or a credit note given. Any terms, conditions or warranties described here are in addition to your statutory consumer rights.

At Kent Diving we sell Scuba Diving Equipment at great prices without compromising on quality and we are dedicated to your total satisfaction.

If you do buy online, please make sure that you have identified the product as suitable for your requirements and aspirations.

Please note that the actual colour of some items may differ slightly from the photographic representations shown on this Internet site. Whilst we endeavour to test all hardware products on this site, it should be noted that descriptions of performance and suitability are purely subjective.

Exceptions

Due to the very personal fitting implications inherent in the purchase of dry suits and wetsuits, we recommend that you buy these goods in person or have tried the size on previously.

Reaching Us

If you need to reach us, please email us on [email protected], alternatively, you can call customer services (Monday to Friday 9am to 5pm) on 01474 247720 (International +44, phone without first zero) (calls charged at standard rates) or write to us at UnitA9 Imperial Business Estate, Gravesend,Kent DA11 0DL.

Privacy Policy

We are committed to protecting your privacy. We will not share the information we collect about you with anyone else. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes: your name, address, phone number and e-mail address.

We will never collect sensitive information about you.

The information we hold will be accurate and up to date. You can check the information we hold about you be e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

By using the Kent Diving Website you accept the practices described in this Privacy Statement.

If you have any comments about privacy, please e-mail us.

What personal information is collected?

There are four main ways in which information is collected.

Information you provide. In order to make a purchase we require you to register your details with us, which we will retain so that you do not need to re-register for future purchases. To fulfil the delivery we need to collect your name and address. In order to confirm your order and contact you in relation to product availability and delivery we require your e-mail address and telephone number. We also ask you to supply a username and password, which allows us to protect your privacy by confirming your identity when you use the web site.

Information gathered automatically. Whenever you visit the web site information is automatically gathered about site usage and links. In common with many other web sites we will use cookies (explained below) to collect certain types of information. For example we may collect information relating to your browser the IP address of your computer and where you linked to the site from. There are a number of companies that provide software tools that allow you to visit web sites anonymously although by using such facilities you will not be able to take advantage of all the personalized content and offers that we provide.

Email communication. We may send you marketing material via e-mail. We may receive confirmations of any e-mail opened if your browser supports this functionality. You may unsubscribe from receiving marketing emails at any time.

Privacy and Cookies. We may use cookies. A cookie is a small amount of data, which we send to your computer. The data is then stored on your browser or hard disk. It allows us to recognize you, your preferences and how you use this website. It also saves you from re-entering information when you return to the site.

Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. However, if you disable cookies, you will not be able to receive personalized facilities.

You may ask that any personal information we hold about you be removed from our systems by writing to us at:- Kent Diving Services Ltd Unit A9 Imperial Business Estate Gravesend Kent DA11 )DL Telephone: 01474 247720 email: [email protected]

Children’s protection

Kent Diving does not sell products for purchase by children. However it does sell children’s products for purchase by adults. Children may browse the site content but a credit or debit card is required to purchase. Kent Diving relies upon the integrity of its customers and the details that you enter. If you register and / or purchase you confirm that the information that you provide is correct. Also in the case of products advertised with an age restriction you confirm that you are of the required age to purchase.

Policy Changes

Kent Diving continually evolves its business for the benefit of its customers. In line with this it may be necessary from time to time to amend this Privacy Policy. This Privacy Policy was last updated on the 24th May 2018.

Returns Policy

To organize a Product Return call 01474 247720 (Mon-Fri 9.00 to 17.00).

You will be issued with a Returns Number. This will enable us to track your return and deal with it efficiently. We do not accept returns that have not been authorized.

All returns must be in a new unused condition and with the original packaging intact.

Goods must be returned carriage paid. We strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.

Remittance Terms

All orders placed via the Internet must be prepaid by credit or debit card.

Can't find what you're looking for? EMAIL US on [email protected], CALL US on 01474 274720

Disclaimer

No contract will exist between Kent Diving and the customer for the sale of any item or product until and unless Kent Diving confirms that it has dispatched the order. This will be taken to be communicated to you by Kent Diving sending a email (whether or not it is received). All contracts will be under English Law.

Scubapro & Suunto Products - Delivery only to addresses in the EEA (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom)

Kent Diving produces this website as seen. No representation express or implied is made concerning the website or it’s information about warranties, materials, products, merchantability or fitness for purpose. Kent Diving does not warrant or guarantee any information in this website is current, complete or accurate. All matters related to products are only those produced and stated in manufacturers information

Liability Statement

Scuba diving and other related activities are potentially hazardous. It is the individual’s own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume the risks, damages, injury or death which may result from the use of the items posted on the Kent Diving Website.

ALL WATERSPORTS ARE POTENTIALLY HAZARDOUS.

BEFORE USING WATERSPORTS EQUIPMENT YOU SHOULD BE PROPERLY TRAINED BY A RECOGNISED ORGANISATION.

CAREFULLY READ ALL INSTRUCTIONS PROVIDED